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Funny Solutions to Poor UX that we’ve *Actually Heard*

A man is unhappy after the ice cream falls off his cone.

When we were asked to do a UXmas article, we immediately thought of a real Christmas cracker to give to you all.

We've heard so many quotes from clients and research participants over the years that just left us speechless. Were they joking? But they didn’t laugh… Oh, no, they meant it… Um… Oh, oh dear…

Behold our Top 10. Let’s chuckle and snort at the crazy logic of the non-UX-converted, and the highly inappropriate responses of UX research participants:  

  1. “Pop-ups are kinda annoying, you know on porn sites how they are always coming up and getting in the way? It reminds me of that…” This gold was followed by asking the moderator out for coffee after the session. Um… yah.
  2. “The team won’t use that [technology solution] so we were thinking of mandating it.” No, really, we heard that. It was a product owner’s solution to how hard something was to use… ha!
  3. “So, can you guys put the UX in it?”  Well, um, I dunno… Where else do you want us to put it?
  4. “Let’s UX the shit out of this!”  Over-zealous product owner getting into the UX thang… You go, dude!
  5. “The biggest disruption to the future of [XYZ industry vertical], will be the co-ordination of policy across agencies.”  [Insert very long blink here… while part of me simultaneously dies inside].
  6. “I think they were just dumb customers. We need to recruit some more customers that are smarter.”  That poor product owner that refused to believe that their baby was ugly…
  7. “Sorry, can you ask that question again? I’m feeling a bit foggy after a few joints…”  No, really. Serious.
  8. “So you wanna go out and help me spend this baby?”  To the moderator after being handed the cash incentive of $100. Stay classy, dude. Stay classy.
  9. “No this is the tech team, we don’t do feelings… those guys over there, they do feelings.”  Love sent across the room from the Dev team to the UX team. 
  10. “We’d like to take you up on this proposal!” Pause… but it's dated at 2 years ago. “Yes! We’ve been thinking about it for a long time.” Erm… Oh-kay.

You’re welcome!

Jodie Moule

Jodie Moule

Jodie Moule is Co-founder & CEO of​ Symplicit, an 80-strong, Australian-based, Human-Centred Design and Innovation consultancy. In her UX career, she has written a book (‘Killer UX Design’); created a world-leading Cooking app that’s rivalled Jamie and Nigella’s offerings (downloaded 1.5M times and counting); and two years ago sold Symplicit to DWS Group, where she now sits on the board of directors. She still thrives on all things human-centred and designer-y, and divides her time between Manly in Sydney during the week, and Byron Bay on weekends. Not surprisingly, she likes to cook; and also loves to jog, and hang out with her kids and dog… with any spare time that remains! 😊

Rob Prescott

Rob Prescott

Raised in farm country, Rob Prescott spent his formative years picking peaches, inventing friends and abusing his parents' Tandy TRS80. Following a short career as a deckhand, rouse-about and gas station attendant he landed his first digital job as a scanner monkey.  

Soul destroying jobs weren’t something he was all that good at, so he spent time at university earning a very expensive piece of paper that he then studiously ignored. Being an industrial designer inevitably lead him down the path to designing digital products, services and systems; and he found that he most loved doing this with like-minded researchers and designers, and so he started to grow teams.  

Twenty years on and Rob has had a haircut and found a home with a small and awesome collective of talented experience designers as the General Manager of Symplicit. His passion for design, building teams and stalking exciting projects is matched only by his love of coffee.

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